The “Secret Playbook” the Insurance Industry Doesn’t Want You to Read

Shh. Keep this under your hat. The insurance industry has a secret playbook they use with all plaintiffs to try to prevent you from hiring an attorney in order to keep their payouts low. Here’s an excerpt from their secret playbook and remember don’t pass this around – too much.

1. Insurance companies don’t want you to hire a lawyer. Insurance companies pay more money to plaintiffs who hire a lawyer. Therefore, insurance companies will try to tell you that you can do better or just as good without a lawyer. Reason being they want to pay you less than what your claim is worth. It goes without saying that insurance companies are in the business of making money and they make more money the less they pay to settle your claim, regardless of how injured you are or the merits of your case.

2. The insurance adjuster is not your best friend. He may be pleasant on the phone and personally he may understand what you are going through. However, he has a job to do and the less money he pays you, the more money he makes through big bonuses and promotions.

3. The insurance adjuster can tell you things that are not on the level. You are stressed and in pain. The adjuster knows this and will try to take advantage of your vulnerability. He will try to tell you that your case is minor because it’s just a soft tissue injury with no broken bones or a low impact car crash with slight damage to your car. He may try to tell you that you aren’t entitled to certain kinds of benefits such as pain and suffering since you recovered from your injuries within 3 to 6 months or had a prior injury.

4. An insurance adjuster can bluff when negotiating settlement. He can tell you that he doesn’t have any more settlement authority even when he does. For instance, the adjuster can say, “That’s my best offer.” But, the adjuster may be bluffing and have more money. You may hear the adjuster say something to the effect of, “If you hire an attorney, you’ll end up with less money because of attorney fees and trial costs,” or “You have until the end of business today to take the offer or we’ll see you at trial.”

5. A settled case is a closed case. The insurance adjuster wants to close your case. The more open cases he has, the more work he has. This means the adjuster wants to settle, even though he acts as if he could care less about settlement and claims he’d rather go to trial. The adjuster will discount the settlement value of your case considerably until you retain an attorney.

6. The insurance adjuster won’t tell you your rights. The insurance adjuster won’t tell you about things that you have a right to be compensated for. For example, you are entitled to be reimbursed for items such as prescriptions, the loss of use of your car, damage to items in your car, mileage to your doctors, and diminution of value to your car after the wreck.

7. When you are talking to the insurance adjuster, you might as well be talking to their lawyer. The adjuster often has their lawyer on speed dial and has already spoken to the attorney about your case. Adjusters attend training programs put together by their attorneys who know how to push your psychological buttons and prey on your fears of dragging out the case in order to get by with paying you the least amount of money.

8. The insurance company has deep pockets. It goes without saying that the insurance company has millions and billions of dollars and you don’t. In fact, the longer the insurance company holds onto its money, the more money it makes on interest and the more profit it makes. Therefore, it is in the insurance company’s best interest not to settle your case quickly, unless they can settle it cheaply.

9. Prime time TV advertising costs insurance companies big bucks. But insurance companies wouldn’t be spending the big bucks on TV advertising if they weren’t raking in the money.

10. Insurance companies factor the cost of litigation in their decisions. In settlement you should always consider the trial cost in settlement decisions. Besides the cost of paying their attorney there are court reporter, expert and filing fees.

The best defense against the insurance companies’ “Secret Playbook” is to know your rights. Having an Affleck & Gordon lawyer on your side will make the insurance company sit up and take notice. This is because the personal injury lawyers at Affleck & Gordon understand the value of your claim and won’t let the insurance company get away with pressuring you to take a low-ball offer.

If you have been involved in a car wreck or truck accident in the Atlanta area, or anywhere else in Georgia, please call us today at (404) 373-1649.

 

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